At Vision By Prince, we strive to ensure that you are completely satisfied with your purchase. This Return & Refund Policy outlines the terms under which returns, exchanges, and refunds are handled.

Return Eligibility

Products can be returned within 7 days from the date of delivery.
Items must be unused, in their original condition, and returned with original packaging and accessories.
Returns may not be accepted if the product shows signs of use or damage caused after delivery.

Exchange Policy

We offer exchanges for products that are defective, damaged, or if you received an incorrect item.
Exchange requests must be raised within 7 days of delivery.
Subject to product availability, we will arrange a replacement for the same item.

Non-Returnable Items

Products that have been used, damaged, or are not in their original condition are not eligible for return.
Customized or special order items may not be eligible for return or exchange.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval of your refund.
Approved refunds will be processed within 5–7 business days.
The refund will be credited to your original payment method or as store credit, depending on the case.

Return Process

To initiate a return, please contact our support team with your order details.
Our team will guide you through the return steps and provide further instructions.

Shipping Charges

Shipping charges (if any) are non-refundable.
In case of defective or incorrect products, return shipping may be covered by us.

Order Cancellation

Orders can be cancelled before they are shipped.
Once the order has been dispatched, cancellation may not be possible.

Vision By Prince reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page and will take effect immediately.