At Vision By Prince, we aim to provide a smooth and reliable shopping experience. This Shipping & Returns Policy outlines how orders are delivered and how returns are handled.

Order Processing:
All orders are processed within 24–48 hours after confirmation.

Delivery Time:
Orders are typically delivered within 3–7 business days, depending on your location.

Shipping Charges:
Shipping charges, if applicable, will be displayed at checkout. Free shipping may be available on selected orders or promotions.

Order Tracking:
Once your order is shipped, you will receive a tracking link via email or SMS to monitor your delivery status.

Delivery Delays:
While we aim for timely delivery, delays may occur due to external factors such as logistics issues or unforeseen circumstances.

Return Eligibility:
Products can be returned within 7 days of delivery.
Items must be unused, in original condition, and returned with original packaging.

Non-Returnable Items:
Used or damaged products (not due to our fault) are not eligible for return.
Customized or special order items may not be eligible.

Exchanges are available for defective, damaged, or incorrect items.
Requests must be made within 7 days of delivery.
Replacement is subject to product availability.

Once the returned product is received and inspected, we will notify you of the status.
Approved refunds are processed within 5–7 business days.
Refunds will be issued to the original payment method or as store credit.

To initiate a return or exchange, please contact our support team with your order details.
Our team will guide you through the process and provide further instructions.

Orders can be cancelled before they are shipped.
Once dispatched, cancellations may not be possible.